Assisting a private equity backed international technology firm achieve service improvements within its UK and European consultancy practice.
Increase in consultancy sales
Increase in European product sales
The client a private equity backed international technology firm, required service improvements within its EMEA consultancy practice. The review and subsequent action plan addressed systems, process, people and profitability.
A review of all consultancy activity from initial client contact to final delivery across EMEA. The establishment of formalised marketing, product, pricing and delivery standards including bid evaluation and monitoring. This review also included the associated development standards.
The implementation achieved significant improvements in delivery quality, consultancy client relationships, increased profitability and improved future pipeline.
SECTOR: Consumer & Retail
SERVICE: Programme Management
SECTOR: Business Services
SERVICE: Growth Management & Exit Blueprint
SECTOR: Technology Media & Telecom
SERVICE: Programme Management & Technology Change